Shipping policy

Customer-Facing Policy – Order Processing, Shipping, and Delivery

At B Farm Creations (BFC), we believe every creation carries a little piece of the heart, from our homestead-inspired products to our unique designs, handmade creations, 3D printed items, and curated products. We carefully prepare each order and work to provide a smooth and reliable shipping experience.

1. ORDER PROCESSING TIME

Orders are processed after payment has been successfully received.

Processing times vary depending on the product type:

• Ready-to-ship items: Typically processed within 1–5 business days.

• Handmade creations: Processing times may vary depending on materials, customization, and current order volume.

• 3D printed products: Processing times may vary based on print time, finishing, and quality checks.

• Print-on-demand products: Production times are determined by our production partners and may vary by product.

• Digital products: Delivered electronically and are typically available immediately after purchase.

Business days do not include weekends or major holidays.

During holidays, special events, product launches, or high-volume periods, processing times may be extended. We appreciate your patience as we create quality products made with care.

If we cannot ship your order within the time stated at checkout (or within 30 days if no time is stated), we will notify you and give you the choice to agree to the delay or cancel your order for a full refund of the unshipped items. Refunds for canceled orders will be issued within seven (7) business days. Please see our Return & Refund Policy for details.

2. SHIPPING METHODS & DELIVERY TIMES

Shipping options and estimated delivery times are provided at checkout.

Delivery estimates begin after your order has been processed and shipped. Shipping times may vary due to:

• Carrier delays

• Weather conditions

• Holidays

• Incorrect or incomplete shipping information

• Unexpected transportation delays

B Farm Creations is not responsible for delays caused by shipping carriers after an order has been shipped.

3. SHIPPING CONFIRMATION & TRACKING

Once your order ships, you will receive a shipping confirmation with tracking information when available.

Please allow time for tracking information to update after your package has been accepted by the carrier.

4. SHIPPING ADDRESS ACCURACY

Customers are responsible for providing accurate and complete shipping information at checkout.

Please review your address carefully before submitting your order. B Farm Creations is not responsible for packages delivered to an incorrect address due to customer-provided information.

If you notice an error before your order ships, please contact us as soon as possible.

5. LOST, STOLEN, OR DAMAGED PACKAGES

B Farm Creations is not responsible for packages that are confirmed delivered by the shipping carrier.

If your package is lost, stolen, or damaged during transit:

• Check your tracking information.

• Contact the shipping carrier for assistance.

• Contact B Farm Creations so we can help determine the next steps.

For damaged items, please provide photos of the packaging and product within 30 days of delivery, as outlined in our Return & Refund Policy.

6. COMBINED ORDERS

If multiple products are purchased together, items may ship separately depending on product type, production location, or fulfillment requirements.

You may receive multiple tracking notifications for a single order.

7. INTERNATIONAL SHIPPING

International shipping availability varies by product and destination.

Customers are responsible for any customs fees, duties, taxes, or import charges required by their country.

B Farm Creations cannot guarantee delivery times for international orders due to customs and international carrier processes.

8. DIGITAL PRODUCTS

Digital downloads are delivered electronically and do not require physical shipping.

Customers are responsible for maintaining access to their email address and downloading their purchased files.

Due to the nature of digital products, they cannot be returned once downloaded. Please review our Digital Product License and Return & Refund Policy for additional details.

9. SUBSCRIPTION, AFFILIATE, AND PARTNER PRODUCTS

Products fulfilled through third-party partners, affiliates, or marketplace providers may follow the shipping policies and timelines of those providers.

B Farm Creations will provide available shipping information and support when applicable.

If you have questions about your order, shipping status, or delivery concerns, please contact B Farm Creations using the information below. We are always happy to help and appreciate the opportunity to create and share products made from the heart.

Shipping and delivery of B Farm Creations orders are subject to applicable federal, state, and local law (including the Federal Trade Commission's Mail, Internet, or Telephone Order Merchandise Rule, 16 CFR Part 435), as well as the terms of the shipping carriers and fulfillment partners used. International customers are responsible for any customs fees, duties, taxes, or import charges required by their country. Nothing in this policy is intended to limit rights or remedies that cannot legally be waived. See the BFC Terms of Service for additional terms.

11. RELATED DOCUMENTS

• BFC Collective Supplier Agreement

• BFC Collective Shipping Addendum

• BFC Return & Refund Policy

• BFC Terms of Service

• BFC Third-Party Supplier Disclaimer

• BFC FAQ

• BFC Order Fulfillment Policy

• BFC Delivery Policy

• BFC International Shipping Policy

• BFC Shipping FAQ Page

• BFC Local Pickup Policy

• BFC Pre-Order Policy

• BFC Holiday Shipping Policy

• BFC Shipping Insurance Policy

12. CONTACT INFORMATION

B Farm Creations

PO Box 5177

Eugene, OR 97405

Website: https://bfarmcreations.myshopify.com

Contact: bfarmcreations@gmail.com

13. DOCUMENT CONTROL AND REVISION HISTORY

Version: 1.0

Date: July 7, 2026

Description of Change: Initial version

Approved By: B Farm Creations – Owner Approval Date: July 7, 2026

Version: 1.1

Date: October 21, 2026

Description of Change: Updated for current law; aligned with other BFC policies

Approved By: owner approved