Contact information
Last update: 10/21/2026
Customer-Facing Document – How to Reach B Farm Creations
B Farm Creations (BFC) is a small, independently operated creative business. This document explains how to reach us and what information helps us assist you quickly.
Business Owners: Wesley “Wes” Barthe and Taleetha “Taly” Barthe
Business Location: Oregon, USA
1. CUSTOMER CONTACT
General Customer Support: For questions about products, orders, digital files, customization, returns, warranties, or general assistance, please contact B Farm Creations through the official customer contact method listed on the BFC website or applicable marketplace.
Customer Service Email: bfarmcreations@gmail.com
Shopify Store: B Farm Creations from the Heart – https://bfarmcreations.myshopify.com
Etsy Shop: B Farm Creations – https://bfarmcreationsstore.etsy.com
2. BUSINESS MAILING ADDRESS
Mail may be sent to either of the following addresses:
Letters and Small Envelopes
• B Farm Creations, PO Box 5177, Eugene, OR 97405
Packages and Boxes
• B Farm Creations, 30 E. 33rd Ave. #5177, Eugene, OR 97405
For privacy and security, a business mailing address or other appropriate business correspondence address is used instead of a personal residential address.
Please do not send a return to either address without first contacting us for return instructions. See our Return & Refund Policy.
3. CUSTOMER SERVICE HOURS
Regular Customer Service Hours (Pacific Time): Monday–Friday, 8:00 a.m.–5:00 p.m.
Saturday and Sunday: Closed (limited support may be available)
Response Time: B Farm Creations generally responds to customer inquiries within 1–2 business days.
Response times may be longer during holidays, product launches, sales events, or periods of unusually high order volume.
4. BUSINESS INQUIRIES
For business-related inquiries, including:
• Wholesale opportunities
• Vendor and supplier inquiries
• Licensing
• Commercial-use requests
• Custom product opportunities
• Collaborations
• Media inquiries
• Partnership opportunities
• Professional services
Business Email: bfarmcreations@gmail.com
Subject Line: Please include the nature of the inquiry in the subject line.
5. PRODUCT & ORDER SUPPORT
When contacting B Farm Creations about an order, please include:
• Customer name
• Order number
• Product name
• Date of purchase
• Description of the question or issue
• Photographs, when applicable
• Relevant error messages or digital-file information, when applicable
Please do not send passwords, payment-card numbers, Social Security numbers, or other unnecessary sensitive information.
For damaged, defective, or incorrect items, please contact us within 30 days of delivery (14 days for print-on-demand items). See our Return & Refund Policy and Limited Warranty Policy.
6. DIGITAL PRODUCT SUPPORT
For digital products, please provide:
• Order number
• Product purchased
• Download or access issue
• Device or software being used, if relevant
• Screenshot of the problem, when helpful
B Farm Creations will make reasonable efforts to assist customers with legitimate download, file-access, or product-related issues.
7. CUSTOMIZATION & PERSONALIZATION
For personalized or customized products, please provide all required information requested during the ordering process.
Customers are responsible for reviewing submitted personalization information for accuracy before completing their order.
For questions about custom orders, contact: bfarmcreations@gmail.com
8. OFFICIAL COMMUNICATION CHANNELS
B Farm Creations may communicate with customers through:
• Official B Farm Creations email
• B Farm Creations website
• Shopify
• Etsy
• Other officially identified BFC sales or communication platforms
Please verify that communications claiming to represent B Farm Creations come from an official BFC account or platform. BFC will never ask you to send passwords or full payment-card numbers by email, text, or social media message.
9. EMERGENCY / SAFETY CONTACT
For a serious product safety concern, injury, suspected product defect, or other urgent product-related matter:
Email: bfarmcreations@gmail.com
Subject: URGENT PRODUCT SAFETY CONCERN
Please provide the product name, order information, a description of the concern, and photographs when appropriate.
If an immediate medical or safety emergency exists, call 911 or contact the appropriate emergency services or a qualified professional rather than waiting for a response from B Farm Creations. You may also report product safety concerns to the U.S. Consumer Product Safety Commission at SaferProducts.gov.
Creations from the Heart — Unique Designs • Homemade Creations • Homestead Living
10. COMPLIANCE AND APPLICABLE LAW
BFC provides these contact details so customers can reach us about orders, returns, warranty claims, privacy requests, and product safety concerns. Personal information you send us is handled under our Privacy Policy, and our website and services are intended for adults age 18 and older. Response times are goals and do not change any deadline or right described in the Terms of Service, Shipping Policy, Return & Refund Policy, or Limited Warranty Policy. Nothing in this document limits rights that cannot legally be waived.
11. RELATED DOCUMENTS
• BFC Terms of Service
• BFC Privacy Policy
• BFC Shipping Policy
• BFC Return & Refund Policy
• BFC Limited Warranty Policy
• BFC Digital Product License
• BFC Contact Form
• BFC Accessibility Statement
12. CONTACT INFORMATION
B Farm Creations
PO Box 5177
Eugene, OR 97405
Website: https://bfarmcreations.myshopify.com
Contact: bfarmcreations@gmail.com
13. DOCUMENT CONTROL AND REVISION HISTORY
Version: 1.0
Date: October 21, 2026
Description of Change: Initial version
Approved By: owner approved Approval Date: 10/21-2026