Refund policy

BFC RETURN & REFUND POLICY

Customer-Facing Policy – Returns, Exchanges, Replacements, Refunds, and Cancellations

At B Farm Creations, we want you to be happy with your purchase. Because we offer a variety of products, including handmade creations, 3D-printed products, apparel, unique designs, digital products, and custom items, return and refund eligibility may vary by product type.

This policy explains when returns, exchanges, replacements, refunds, and cancellations may be available.

1. GENERAL RETURN POLICY

Unless a product listing states otherwise, eligible physical products may be returned within 30 days of delivery.

To be eligible for a return:

• The item must be unused and in its original condition.

• The item must not be damaged, altered, washed, worn, or modified after delivery.

• The item should be returned with its original packaging when reasonably possible.

• Proof of purchase may be required.

• The return must be approved by B Farm Creations before the item is shipped back.

Items that do not meet these requirements may not qualify for a refund.

2. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If your order arrives damaged, defective, incomplete, or different from what you ordered, please contact us as soon as possible and no later than 30 days after delivery.

Please provide:

• Your order number

• A description of the problem

• Photos of the item and packaging when applicable

• Any other information needed to help us evaluate the issue

Depending on the circumstances, B Farm Creations may provide a replacement, repair, store credit, or refund.

For shipping damage, please retain the original packaging and shipping materials until the issue has been resolved.

3. HANDMADE PRODUCTS

Handmade products may contain small variations in color, texture, stitching, shape, or finish.

These variations are part of the handmade nature of the product and generally are not considered defects.

If a handmade item has a significant workmanship issue or arrives damaged, please contact us so we can review the situation.

4. 3D-PRINTED PRODUCTS

3D-printed products are produced using additive manufacturing and may have minor variations, including:

• Layer lines

• Small surface variations

• Minor cosmetic imperfections

• Slight dimensional differences

• Color variations between filament batches

These characteristics may be inherent to the 3D-printing process and do not necessarily constitute a defect.

If a 3D-printed product arrives broken, significantly defective, or materially different from the product description, contact B Farm Creations for review.

Unless specifically stated otherwise in the product listing, B Farm Creations 3D-printed products are intended for their stated use and are not designed or intended as children's toys.

5. APPAREL AND PRINT-ON-DEMAND PRODUCTS

Apparel and other made-to-order products may be produced specifically for your order.

Returns or exchanges for incorrect size, color preference, or change of mind may not be available on made-to-order or print-on-demand products.

However, if you receive an item with a manufacturing defect, printing defect, damage, or an incorrect item, please contact us so we can determine an appropriate resolution. Please report print-on-demand defects or damage within 14 days of delivery so we can coordinate with our production partner.

Customers are responsible for reviewing available sizing information before placing an apparel order.

6. CUSTOM AND PERSONALIZED ORDERS

Custom, personalized, or made-to-order products may not be eligible for return or refund due to a change of mind or incorrect customer-provided information.

Before production begins, B Farm Creations may contact the customer when clarification or approval is necessary.

Customers are responsible for reviewing the information they provide for customization, including names, dates, text, measurements, colors, and other requested details.

If B Farm Creations makes an error in producing an approved custom order, contact us so we can review the issue and determine an appropriate resolution.

7. DIGITAL PRODUCTS

Due to the nature of digital products, digital downloads generally cannot be returned once they have been accessed or downloaded.

If you experience a problem accessing or downloading a digital product, please contact us and we will make reasonable efforts to help resolve the issue.

Digital products are licensed for the use specified in the applicable product listing or the BFC Digital Product License and may not be copied, redistributed, resold, or shared unless expressly permitted.

8. SALE AND CLEARANCE ITEMS

Sale, clearance, promotional, or discounted products may have different return conditions.

Any special return restrictions will be stated in the applicable product listing or promotion.

Unless otherwise stated, defective, damaged, or incorrectly fulfilled items may still be eligible for review.

9. REFUNDS

Once an approved return is received and inspected, B Farm Creations will determine whether the item qualifies for a refund.

Approved refunds will be issued to the original payment method within seven (7) business days after approval. If a refund cannot be issued to the original payment method, BFC will contact you about an alternative method.

Depending on the payment provider, it may take additional business days for the refund to appear in your account.

Original shipping charges may not be refundable unless the return is the result of an error by B Farm Creations, a defective product, or another circumstance where a refund of shipping is appropriate.

10. RETURN SHIPPING

Unless the item was received damaged, defective, incorrect, or was otherwise shipped due to an error by B Farm Creations, the customer may be responsible for return shipping costs.

Do not send a return to B Farm Creations without first contacting us for return instructions.

B Farm Creations is not responsible for items returned without authorization or items lost or damaged during an unauthorized return shipment.

11. EXCHANGES AND REPLACEMENTS

When appropriate, B Farm Creations may offer an exchange or replacement instead of a refund.

Replacement availability may depend on inventory, materials, production schedules, and whether the product is handmade, custom, or made to order.

If an identical replacement is unavailable, B Farm Creations may offer an alternative resolution, such as a comparable replacement, store credit, or refund.

12. ORDER CANCELLATIONS

Cancellation requests should be submitted as soon as possible after placing an order.

An order may be canceled before processing or production begins when reasonably possible.

Once an order has entered production, has been customized, or has been shipped, cancellation may no longer be available.

If BFC cannot ship your order within the time stated at checkout (or within 30 days if no time is stated), we will notify you and give you the choice to agree to the delay or cancel the order for a full refund of the unshipped items. Refunds for orders canceled for this reason, or canceled by BFC after payment, will be issued within seven (7) business days. Please see our Shipping Policy for details.

13. REFUNDS FOR UNDELIVERABLE OR RETURNED PACKAGES

Customers are responsible for providing an accurate and complete shipping address.

If an order is returned because of an incorrect or incomplete address, refusal of delivery, or failure to retrieve a package, additional shipping charges may apply before the order can be reshipped.

If the order is not reshipped, any refund may be reduced by applicable shipping or other costs already incurred.

14. PRODUCT-SPECIFIC POLICIES

Some B Farm Creations products may have additional return, refund, warranty, care, safety, or licensing requirements.

When a product-specific policy conflicts with this general policy, the product-specific policy or listing terms will apply to that product.

Customers should review the product listing and applicable instructions before purchasing.

15. WARRANTY AND PRODUCT ISSUES

A product may be covered by a separate B Farm Creations warranty or limited warranty when specifically stated in the product listing or warranty documentation.

A warranty does not automatically apply to every B Farm Creations product. Any written warranty offered by BFC will be clearly designated as a "full" or "limited" warranty and will not take away implied warranties that the law does not allow to be disclaimed.

Damage caused by misuse, improper care, unauthorized modification, normal wear and tear, or use outside the stated intended purpose may not qualify for warranty service.

16. POLICY CHANGES

B Farm Creations may update this Return & Refund Policy from time to time to reflect changes to our products, services, business practices, or applicable requirements.

The version in effect at the time of your purchase will generally apply to that purchase, unless a different requirement applies.

To request a return, replacement, refund, or assistance with an order, please contact B Farm Creations using the information below. Please include your name, order number, product name, reason for contacting us, and photos or supporting information when applicable. We will review your request and provide the appropriate next steps.

Creations from the Heart — Unique Designs • Homemade Creations • Homestead Living

This policy is governed by applicable federal law and the laws of the State of Oregon. For online orders, BFC follows the Federal Trade Commission's Mail, Internet, or Telephone Order Merchandise Rule (16 CFR Part 435), including its requirements for shipping within the stated time (or 30 days if none is stated), notice of delays, and prompt refunds when an order is canceled. Where BFC provides a written warranty, it complies with the Magnuson-Moss Warranty Act. Nothing in this policy limits rights or remedies that cannot legally be waived. See the BFC Terms of Service and BFC Shipping Policy for related terms.

18. RELATED DOCUMENTS

• BFC Terms of Service

• BFC Shipping Policy

• BFC Limited Warranty Policy

• BFC 3D Printed Product Returns and Refund Policy

• BFC Returns Policy

• BFC Warranty, Replacement and Returns Procedure

• BFC Digital Product License

• BFC International Shipping Policy

19. CONTACT INFORMATION

B Farm Creations

PO Box 5177

Eugene, OR 97405

Website: https://bfarmcreations.myshopify.com

Contact: bfarmcreations@gmail.com

20. DOCUMENT CONTROL AND REVISION HISTORY

Version: 1.0

Date: September 18, 2026

Description of Change: Initial version

Approved By: B Farm Creations – Owner Approval Date: September 18, 2026

Version: 1.1

Date: October 21, 2026

Description of Change: Updated for current law; aligned with other BFC policies

Approved By: owner approved